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A Comprehensive Guide: Troubleshooting TPM Error Code 80090016

In today's digital landscape, ensuring seamless access to your devices is paramount. However, various technical issues can disrupt this smooth experience. One such common issue relates to the Trusted Platform Module (TPM) and PIN sign-in on Windows devices. If you encounter errors after a system board replacement, this guide will walk you through a step-by-step resolution process to restore functionality.

Understanding the Issue

When dealing with TPM and PIN sign-in errors, users may find themselves unable to access their accounts. This can be particularly problematic after hardware changes, such as a system board replacement. The following solutions are designed to help you address these specific errors effectively.

TPM Solution: Renaming the Folder

One of the first steps to resolve this issue is renaming a specific folder associated with the AAD Broker Plugin. Follow these steps:

  1. Open File Explorer
  2. Navigate to C:\Users\Black\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
      • Remove Black with your USER profile Name
  3. Rename the folder to  C:\Users\Black\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.old

Repairing Your PIN and Picture Password Solution

Before proceeding, ensure that personal files are backed up to prevent data loss. Follow these instructions to repair your PIN and Picture Password:
  1. Open File Explorer
  2. Navigate to: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
  3. Copy the contents of the NGC folder to a new folder and leave NGC empty.
  • If you're unable to delete the contents due to an administrator error, append .old at the end of the folder name.
  • If the folder cannot be renamed, follow the additional steps outlined below.
       4.Go to Settings -> Accounts -> Sign-in Options.

       5. Select PIN and set your PIN.
       6. Delete and re-create the account in question.

Additional Steps for Persistent PIN Issues

If the PIN issue persists after modifying the folder contents, follow these steps:
  1. Disable the TPM under the BIOS setup.
  2. Reboot the system.
  3. Enable TPM under the BIOS setup.
  4. Reboot again.
  5. Verify that the issue is resolved.

Gaining Admin Access to Restricted Folders

If admin-related errors prevent access to a folder, perform the following steps:

ngc properties

  1. Navigate to: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
  2. Right-click the NGC folder and select Properties.
  3. Select the Security tab and click Advanced.
  4. Click Change on the top option.
  5. Enter the Admin Username under the object name box and click OK.
  6. Select Replace owner on subcontainers and objects and select Apply.
  7. Click Yes on the prompt to acknowledge ownership change.
  8. Once files have been moved to a new folder and the PIN reset, ensure the user has full permissions on the folder.
By carefully following these steps, you should be able to resolve TPM and PIN sign-in errors effectively. This guide ensures that even users with minimal technical expertise can address these issues without extensive troubleshooting.


Dealing with TPM and PIN sign-in issues can be a daunting task, especially after hardware changes. However, by methodically following the outlined steps, you can restore access to your device and continue with your day-to-day activities. Always remember to back up personal files before making significant changes to system settings or folders to avoid data loss. With this comprehensive guide, you can tackle TPM and PIN errors confidently and efficiently.

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